Shipping and Returns

Shipping and Returns

Is the jewelry insured during shipping?  

Yes, we insure the goods during transport. To ensure that your order reaches you, our shipping service provider will only hand it over against signed proof of delivery. If you are not at home at the time of delivery, the shipping service provider will leave a message with the date of the next delivery attempt. You then have the option of making another appointment via the service provider’s customer service or our customer service. In order to ensure that the goods are properly insured in the event of a possible return, we ask that you return any items using our shipping service provider. The exact instructions for returns can be found here or on the returns slip enclosed in your parcel.

How can I track my order?

You will receive a notification from us by email when your package has been handed over to our shipping service provider. This email contains a tracking link, which you can use to check the status of the shipment.

Can I cancel or modify my order?  

If you have placed an order online and would like to change or cancel it, please contact our Customer Service.

How can I return or exchange my order?

You can exchange a TAMARA COMOLLI product within 14 days if the product does not meet your expectations. Personalized products cannot be returned or exchanged. Products must be returned or exchanged in perfect condition. You have two options when it comes exchanging your product:

1. Exchange by mail: TAMARA COMOLLI offers a free pick-up service where a courier will collect your product at the address you specify. TAMARA COMOLLI will pay the shipping costs for the new product by standard delivery. Please hand over the product in perfect condition, unworn, in its original packaging and including all accessories, product information, labels, protective covers and boxes. Enclose a copy of the invoice and the carefully completed returns slip. Once we receive the product, it will be checked by our quality service team.
   
   
2. Exchange in a shop: you can exchange your products in any TAMARA COMOLLI boutique in Germany or abroad. You must present the corresponding original invoice. You can also find further information here.

Where can I have my product delivered?

We ship to the following countries: Belgium, Germany, Denmark, France, Italy, Luxembourg, the Netherlands, Portugal, Spain, Switzerland, Czechia, Austria, the UK and the USA.

What are the delivery times and costs?

We ship all orders free of charge. The shipping times depend on the respective pieces of jewelry and their production time. Depending on the production time, it can take between three to five days and six weeks before your piece of jewelry reaches you. The delivery times for individual items can be found in the product information in our online shop. If you have any questions, please do not hesitate to contact our Customer Service.

Which parcel services will deliver my parcel?

Within the EU: UPS In the USA and Switzerland: FedEx